SHIPPING & DELIVERY

What is the delivery lead time for my order?

We strive to ship out your order(non-customized product) within 3 working days from the date you order. For customization goods or services please chat with us to meet your deadline. The delivery lead time may range from 5 to 14 working days. Our trusted courier partners deliver between 12 PM and 6 PM daily, so please keep an eye out for them!

Do you offer free shipping?

At Da Crystal, we are pleased to offer FREE shipping within Malaysia for all orders totaling RM200 West Malaysia/RM350 East Malaysia or more (excluding shipping fees) and weighing 1,000 grams or less.

For orders under the above mention price, a standard shipping fee will apply.

Note: Free shipping is only applicable within Malaysia.

My order has not arrived yet. What should I do?

Our goal is to deliver your items as quickly as possible. If your order has not arrived yet, please allow 2 to 5 working days for it to reach you, depending on the estimated delivery time for your location.

If you’ve ordered multiple items, they may arrive separately. Should you have any concerns, feel free to contact us at:

Email: hello@dacrystal.com
WhatsApp: +6011-5431 3128
Our support team is available from 10:30 AM to 6:30 PM, Monday to Saturday (Closed on Sunday).

Do you ship internationally?

Yes! We currently ship to the following countries:

Singapore
Brunei
China
Hong Kong
Macau
Taiwan
Australia
USA
UK
EUROPE

For shipping inquiries to other countries, please reach out to us at hello@dacrystal.com.

Who are our logistics partners?

We work with reliable logistics partners to ensure your Da Crystal products are delivered efficiently:

J&T Express
PosLaju Courier
ARAMEX

Want to track your orders?

Once your order has been picked up by our logistics partners, tracking codes will be provided within 24 hours. You can track your delivery status using the links below:

J&T EXPRESS: www.jtexpress.my
Enter your tracking number to check the status.
PosLaju: www.poslaju.com.my
Enter your tracking number to check the status.
Aramex: www.aramex.com
Enter your consignment note number to track your parcel.

How else can I check the status of my order?

You can get in touch with us through:

WhatsApp: +6011-5431 3128
Email: hello@dacrystal.com
Our team is available to assist you from 10:30 AM to 6:30 PM, Monday to Saturday (Closed on Sunday).

Holiday Schedule

Our delivery schedule may be adjusted during holidays. Any changes or updates will be announced closer to the holiday period.

Shipping & Delivery

Shipping & Delivery